Operational Improvement Manager

Position Summary:

Alignment Healthcare seeks a motivated, self-directed Operational Improvement Manager to support its member Experience initiatives and operational initiatives.  The Operational Improvement Manager manages or supports one or more key projects, with accountability to Operational leaders. This position will be a valued partner to our executive leadership, ultimately helping us transform the organization and deliver strategic goals. 

General Duties/Responsibilities (May include but are not limited to):

·        Lead implementation of new systems, processes, and cross-functional operational projects

·        Implement project management strategies

·        Monitor project progress by tracking activity; resolve problems; publish progress reports; recommend actions; ensure all deliverables are met.

·        Provide trend analysis/review of projects, outputs/solutions to Operations Leadership

·        Make recommendations on solutions to operational problems in the organizations

·        Ensure project objectives are set and roles of team members are clear

·        Monitor and review team outputs from multiple teams

·        Assume additional responsibilities as assigned by management

·        Review, analyze, and evaluate systems and user needs

·        Document requirements, define scope and objectives, and formulate systems

·        Construct workflow charts and diagrams; study system capabilities; write specifications

·        Improve systems by studying current practice and designing modifications; understand and communicate the financial and operational impact of any changes; actively participate in the implementation of approved changes

·        Development and execution of test plan; ability to manage UAT tester and execute test cases

·        Recommend controls by identifying problems and improving or establishing new policies and standard operating procedures

·        Maintain user confidence and protect operations by keeping information confidential

·        Contribute to team effort by accomplishing related results as needed

·        Validate resource requirements and develop cost estimate models

·        Maintain positive relationships within and between operational departments by coordinating information exchange, keeping stakeholders informed of progress and risks, and maintaining detailed and organized documentation

Supervisory responsibilities:

N/A

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Minimum Experience:

a.      Background in health care provider and/or health plan settings, preferably with experience in IT system implementations, provider relations, IPA, revenue cycle management, and/or vendor management.

b.      Intermediate to Advanced proficiency required in MS Office products including Word, Excel, PowerPoint, Visio and MS Project.

c.      Experience in managing complex projects.

d.      Combination of 3-5 years direct experience as a technical, business or project manager or analyst

e.      Advanced project management skills and training.

·        Education/Licensure:

1. Bachelor’s Degree in appropriate field of study or equivalent work experience

·        Other:

a.      Strong leadership, judgment, and strong business acumen

b.      Ability to interface with multiple departments and/or external clients

c.      Flexibility/change management skills and ability to translate to staff

d.      High-energy: ability to impact operations and affect change

e.      Detail oriented, analytical, and inquisitive

f.       Ability to work independently and with others

g.      Communication skills to bridge people, process, and technology

h.      Extremely organized with strong time-management skills

i.       Excellent presentation and training skills

j.       Motivated to learn and operate with flexibility

k.      Ability to prioritize multiple and competing tasks

l.       Ability to work well in a fast-paced and dynamic environment

• Work Environment
1. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.