Care Management Administrative Clerk (TEMPORARY)

Job Number: 3799

Workplace Type: Fully Remote

Position Title: Care Management Administrative Clerk

External Description:

The Care Management Administrative Clerk is responsible for supporting daily care management business operations. Duties include responding to emails and phone calls and performing general office clerical work, which may include customer service, word processing, data entry and managing mail.

General Duties/Responsibilities (May include but are not limited to):

·       Use care management software applications to monitor tasks, mail letters, write notes, and enter data.

·       Comply with assigned task due dates as appropriate, document accordingly.

·       Process incoming mail for care management department.

·       Scan forms and upload documents to charts.

·       Send electronic faxes and use fulfillment vendor to mail letters.

·       Direct inbound calls to correct departments/staff.

·       Demonstrate ability to locate information accurately and promptly. Recognize work related problems and contributes to solutions.

·       Meet specific deadlines. Respond to variations in daily workload by assigning task priorities according to department policies and standards.

·       Communicate effectively using good customer relations skills.

 

Supervisory Requirements:

None

 

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1.     Minimum Experience: 1 year of clerical or administrative assistant experience.

 

2.     Education/Licensure:  High school diploma or general education degree (GED), one year of related experience and/or training, or equivalent combination of education and experience.

 

3.     Other:

·       Complete administrative tasks correctly and on time. Follow instructions and respond to management’s direction, Good interpersonal skills.

·       Ability to type 40+ words per minute.

·       Self-motivated, sets and achieves goals.

·       Responds to requests for service and assistance, meets commitments.

 

4.     Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

City: Remote - CA

State: California

Location City: Remote - CA

Location State: California

Community / Marketing Title: Care Management Administrative Clerk (TEMPORARY)

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].