Operations Manager

Job Number: 4352

Workplace Type: Hybrid Remote

Position Title: Operations Manager

External Description:

Responsible for providing supervision and leadership to the care centers and support staff within a particular market.  Position will require management of administrative and/or clinical staff.   

General Duties/Responsibilities:

(May include but are not limited to)

• Assist with developing, implementing, monitoring care center policies and procedures.
• Ensures office processes are efficient, support care center goals, and enhance patient satisfaction.
• Ability to take initiative to resolve issues / problems with local market leadership
• Analyzes daily office operations and utilization of resources.
• Manage patient flow and able to step in and assist team members as needed.
• Maintains medical and office supplies at an acceptable level and manages inventory to ensure adequate supplies are available for patient care.
• Maintains all medical equipment in proper working order.
• Maintain all appropriate infection control protocols
• Manages facility issues daily including security alarms, facility cleanliness, damaged items, etc.
• Resolves all facility needs and requests.  Ensures facilities are in working order.
• Maintains appropriate staffing levels and morale.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports
• Aides in development of market productivity goals and helps to manage program to budget.
• Able to act as spokesperson for the Alignment Clinical Model including conducting trainings and presentations for local partners including health plans, PCPs, medical groups, etc. 
• Excellent presentation skills.  Ability to conduct tours of clinics to a wide range of internal and external individuals/groups.
• Manage customer expectations and develop trainings/plans to consistently exceed organizational targets for member experience
• Able to work with local market leadership including network, sales and medical/clinical leadership.
• Provides administrative support and reports to Regional Manager of Operations or Director of Care Centers Operations.
• Any other duties as assigned.

Minimum Requirements: 

1. Minimum Experience:
   1. Minimum of 5 years of experience in a physician office, including working knowledge of managed care.
   2. At least 2 years of supervisory or leadership experience required.
   3. Experience with Medicare and Medicaid patients preferred.
   4. Knowledge and experience with managed care or insurance plans preferred.
2. Education/Licensure:
   1. High School Diploma Required. Bachelor’s Degree highly preferred.
   2. Medical Training preferred with Medical Assistant, LPN/LVN or RN background.
   3. CPR/First Aid Certification is required.
   4. Current Driver’s License.
3. Other:
   1. Bi-lingual (English/Spanish) preferred for certain territories, but not required.
   2. Strong Microsoft Office Experience including Word, Excel and Powerpoint.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
3. The employee will be required to travel to other clinic locations away from his/her home locations; patient homes; corporate offices and/or clinics in other territories not near home location.

 

 

City: San Jose

State: California

Location City: San Jose

Location State: California

Community / Marketing Title: Operations Manager

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].