Operations Manager

Location: San Jose, California US


This position is no longer open.

Job Number: 4352

Position Title: Operations Manager

External Description:

Responsible for providing supervision and leadership to the care centers and support staff within a particular market.  Position will require management of administrative and/or clinical staff.   

General Duties/Responsibilities:

(May include but are not limited to)

  • Assist with developing, implementing, monitoring care center policies and procedures.
  • Ensures office processes are efficient, support care center goals, and enhance patient satisfaction.
  • Ability to take initiative to resolve issues / problems with local market leadership
  • Analyzes daily office operations and utilization of resources.
  • Manage patient flow and able to step in and assist team members as needed.
  • Maintains medical and office supplies at an acceptable level and manages inventory to ensure adequate supplies are available for patient care.
  • Maintains all medical equipment in proper working order.
  • Maintain all appropriate infection control protocols
  • Manages facility issues daily including security alarms, facility cleanliness, damaged items, etc.
  • Resolves all facility needs and requests.  Ensures facilities are in working order.
  • Maintains appropriate staffing levels and morale.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports
  • Aides in development of market productivity goals and helps to manage program to budget.
  • Able to act as spokesperson for the Alignment Clinical Model including conducting trainings and presentations for local partners including health plans, PCPs, medical groups, etc. 
  • Excellent presentation skills.  Ability to conduct tours of clinics to a wide range of internal and external individuals/groups.
  • Manage customer expectations and develop trainings/plans to consistently exceed organizational targets for member experience
  • Able to work with local market leadership including network, sales and medical/clinical leadership.
  • Provides administrative support and reports to Regional Manager of Operations or Director of Care Centers Operations.
  • Any other duties as assigned.

Minimum Requirements: 

  1. Minimum Experience:
    1. Minimum of 5 years of experience in a physician office, including working knowledge of managed care.
    2. At least 2 years of supervisory or leadership experience required.
    3. Experience with Medicare and Medicaid patients preferred.
    4. Knowledge and experience with managed care or insurance plans preferred.
  2. Education/Licensure:
    1. High School Diploma Required. Bachelor’s Degree highly preferred.
    2. Medical Training preferred with Medical Assistant, LPN/LVN or RN background.
    3. CPR/First Aid Certification is required.
    4. Current Driver’s License.
  3. Other:
    1. Bi-lingual (English/Spanish) preferred for certain territories, but not required.
    2. Strong Microsoft Office Experience including Word, Excel and Powerpoint.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
  2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  3. The employee will be required to travel to other clinic locations away from his/her home locations; patient homes; corporate offices and/or clinics in other territories not near home location.



City: San Jose

State: California

Location City: San Jose

Location State: California

Community / Marketing Title: Operations Manager

Company Profile:

Alignment Health was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Health team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

EEO Employer Verbiage:

Alignment requires all new hires to follow local and/or state requirements regarding the COVID-19 vaccine and booster.  If applicable, proof of vaccination and booster will be required as a condition of employment subject to legal exemptions.  This policy, which Alignment reserves the right to modify, is part of Alignment’s ongoing efforts to ensure the safety and well-being of its staff and community and to support public health efforts.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].