Consumer Advocate

Job Number: 4720

Workplace Type: Office Full-Time

Position Title: Consumer Advocate

External Description:

Position Summary: 

Looking for an enthusiastic Onsite Center Member advocate who will be responsible for generating leads to meet and exceed individual sales production of new enrollments and help retaining existing members within company health plan(s).The ideal candidate must be friendly, professional, and genuinely interested in the needs of our prospects/members to proactively address various customer related needs. Also, demonstrate leadership qualities to oversee the store location, member interactions, and outreach activities, assisting the Arizona Team to meet sales and STAR Goals.

 

General Duties/Responsibilities (May include but are not limited to): 

• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs.
• Develop and execute tactical marketing plans to generate traffic, support membership, and create positive brand awareness within specific budget
• Work closely with marketing and local leadership to promote the company brand, build customer relationships and loyalty and support achievement of business objectives in the region.
• Manage operations of the Retail Center to meet or exceed performance goals related to sales, service, care/wellness support, traffic, customer satisfaction and loyalty.
• Develop and distribute reports on retail center performance
• Ensure appropriate retail center procedures and processes are followed, tools are available and store appearance reflects Arizona standards (including contact/lead or care support tracking and follow up for all customers who come into the retail center)
• Manage member and non-member escalations
• Co-Manage executing health fairs and other center events
• Create a work environment that supports and encourages creativity, customer commitment, teamwork, enthusiasm, and personal growth for the team
• Handle inside/in-bound telephone inquiries from prospective members, providers, and other community partners seeking information regarding all lines of business
• Conduct outbound calls relevant to enrollment/disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries
• Ensure that information and assistance provided is within the standards established by all applicable federal/stat laws and regulations and Alignment Health Plan’s Compliance Department
• Must be a team player, share best practices, and attend staff meetings and sales trainings when required
• Maintain proper inventory levels, ensure stocking, and communicate with suppliers on inventory and deliveries
• Maintain a schedule of community health doc talk, sales meetings, and member events
• Responsible for store maintenance
• Help with coordinating travel and expenses for the Market President and Regional Medical Officer
• Responsible for providing materials and promotional items to brokers and members
• Develop strategies to promote the store within the community to assist the team with targeted sales goals
• Assist in snail mail campaigns
• Assist in general STAR-Related activities, including the coordination of health fairs at location
• Create ad hoc reports as needed
• Other duties may be assigned

 

 

SUPERVISORY RESPONSIBILITIES:

• Supervise the daily operations of the store and ensure that the store always remains clean and presentable

City: Tucson

State: Arizona

Location City: Tucson

Location State: Arizona

Community / Marketing Title: Consumer Advocate

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].