Community Outreach Manager

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

We believe that excellent work comes from people who are inspired to be and do their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

Position Summary:

The Manager, Community Outreach is a valued member of the Sales and Community Outreach team. They will serve as an invaluable aid in helping to manage a team of regional Ambassadors who will be driving awareness amongst targeted consumers and members to understand the company, its value propositions, and its unique benefits and services.

The Manager, Community Outreach will oversee and grow a regionally based team of Ambassadors who are the organization’s brand champions creating brand awareness and generating leads. As a link between The Alignment and the local senior community, this team member will be responsible for overseeing our team of Ambassadors.

The Manager, Community Outreach, will directly manage local area market Community Marketing Outreach Representatives and sales support, working directly with the Regional Sales Director in Los Angeles County, mentoring, and supporting the internal sales team and Community Marketing Outreach Representatives, ensuring branding and event marketing, brand awareness, and lead generation tracking.

In collaboration with local Sales Leaders and Community Marketing Outreach Representatives, the Manager, Community Outreach will help establish regional Community Marketing Outreach Representatives engagement goals and objectives. They will ensure Community Marketing Outreach Representatives & Ambassadors become key influencers in their communities, establishing networks and relationships to market the brand via word-of-mouth marketing (i.e., referring friends, neighbors, family, aligning with Senior community groups, sales events, etc.)

General Duties/Responsibilities (May include but are not limited to):

·       Partner with Sales and Community Outreach Representatives to ensure Ambassadors are able to participate and assist at various community events and activities.

·      Supports efforts of the Sales and Community Outreach Representatives by fostering a sense of goodwill toward Alignment among prospective member and members who may have question about the plan.

·       Managing team of Ambassadors to develop, execute and complete assignments

·       Manage workflow and expenses

·       Coordinate  training for  new hires (Ambassadors)

·       Create and manage team schedules

·       Ensure adherence to legal, compliance and company policies

·       Document operational tasks and reporting to upper-level management

·       Set key performance indicators to measure success

·       Filling out and approving schedules and hours for payroll

·       Distribute marketing materials to Ambassadors

·       Recording employee accomplishments

·       Review and approve expenses and manage budgets

·       Travel within market is required to attend events as needed and requested

·       Report to Pasadena office days 2 per a week

Supervisory Responsibilities:

Oversees assigned staff. Responsibilities include recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.      Minimum Experience:

o   Administrative, supervisory, budgeting, and personnel management experience

o   Knowledge of Alignment’s mission and values, benefits, services, and programs

2.      Education/Licensure:

o   Bachelor’s Degree or equivalent practical experience.

3.      Other:

o   5+ years of related experience, including a supervisory role in a sales, direct marketing, or customer service.

o       Baseline knowledge of Alignment’s vision and mission as well as benefits, services, and programs.

o       Comfortable with face-to-face and virtual interactions.

• Must be willing to work in a team atmosphere.

o   Ability to work independently in an entrepreneurial environment with minimal supervision.

o   Ability to consistently to meet or exceed sales leads targets or goals.

o   Ability to multi-task and work in a dynamic environment.

o   Exceptional communication and presentation skills.

o   Excellent project management skills.

o   Proficient in the use of Microsoft office Word, Excel, and PowerPoint.

o   Proven success with time management and organizational skills.

o   Prior experience in healthcare preferred.

o   Bilingual skills preferred.

o   Access to reliable transportation required; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy

4.      Work Environment:

o   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5.      While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

6.      The employee is frequently required to reach with hands and arms.

7.      The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

8.      The employee must occasionally lift and/or move up to 20 pounds.

9.      Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

.

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

We believe that excellent work comes from people who are inspired to be and do their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

Position Summary:

The Manager, Community Outreach is a valued member of the Sales and Community Outreach team. They will serve as an invaluable aid in helping to manage a team of regional Ambassadors who will be driving awareness amongst targeted consumers and members to understand the company, its value propositions, and its unique benefits and services.

The Manager, Community Outreach will oversee and grow a regionally based team of Ambassadors who are the organization’s brand champions creating brand awareness and generating leads. As a link between The Alignment and the local senior community, this team member will be responsible for overseeing our team of Ambassadors.

The Manager, Community Outreach, will directly manage local area market Community Marketing Outreach Representatives and sales support, working directly with the Regional Sales Director in Los Angeles County, mentoring, and supporting the internal sales team and Community Marketing Outreach Representatives, ensuring branding and event marketing, brand awareness, and lead generation tracking.

In collaboration with local Sales Leaders and Community Marketing Outreach Representatives, the Manager, Community Outreach will help establish regional Community Marketing Outreach Representatives engagement goals and objectives. They will ensure Community Marketing Outreach Representatives & Ambassadors become key influencers in their communities, establishing networks and relationships to market the brand via word-of-mouth marketing (i.e., referring friends, neighbors, family, aligning with Senior community groups, sales events, etc.)

General Duties/Responsibilities (May include but are not limited to):

·       Partner with Sales and Community Outreach Representatives to ensure Ambassadors are able to participate and assist at various community events and activities.

·      Supports efforts of the Sales and Community Outreach Representatives by fostering a sense of goodwill toward Alignment among prospective member and members who may have question about the plan.

·       Managing team of Ambassadors to develop, execute and complete assignments

·       Manage workflow and expenses

·       Coordinate  training for  new hires (Ambassadors)

·       Create and manage team schedules

·       Ensure adherence to legal, compliance and company policies

·       Document operational tasks and reporting to upper-level management

·       Set key performance indicators to measure success

·       Filling out and approving schedules and hours for payroll

·       Distribute marketing materials to Ambassadors

·       Recording employee accomplishments

·       Review and approve expenses and manage budgets

·       Travel within market is required to attend events as needed and requested

·       Report to Pasadena office days 2 per a week

Supervisory Responsibilities:

Oversees assigned staff. Responsibilities include recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.      Minimum Experience:

o   Administrative, supervisory, budgeting, and personnel management experience

o   Knowledge of Alignment’s mission and values, benefits, services, and programs

2.      Education/Licensure:

o   Bachelor’s Degree or equivalent practical experience.

3.      Other:

o   5+ years of related experience, including a supervisory role in a sales, direct marketing, or customer service.

o       Baseline knowledge of Alignment’s vision and mission as well as benefits, services, and programs.

o       Comfortable with face-to-face and virtual interactions.

• Must be willing to work in a team atmosphere.

o   Ability to work independently in an entrepreneurial environment with minimal supervision.

o   Ability to consistently to meet or exceed sales leads targets or goals.

o   Ability to multi-task and work in a dynamic environment.

o   Exceptional communication and presentation skills.

o   Excellent project management skills.

o   Proficient in the use of Microsoft office Word, Excel, and PowerPoint.

o   Proven success with time management and organizational skills.

o   Prior experience in healthcare preferred.

o   Bilingual skills preferred.

o   Access to reliable transportation required; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy

4.      Work Environment:

o   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5.      While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

6.      The employee is frequently required to reach with hands and arms.

7.      The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

8.      The employee must occasionally lift and/or move up to 20 pounds.

9.      Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

.